Return & Refund Policy

We want you to shop with confidence. If your Father's Mark hat isn't the right fit, for any reason, you have 60 days from the date you receive your order to request a return or exchange.

Returns

To be eligible for a return, your item must be in the same condition you received it: unworn beyond trying it on, unused, free of damage, and with any original tags attached. Proof of purchase is required.

To start a return, please contact us at support@fathersmark.com.

Returns should be mailed to:

Father's Mark
ATTN: Returns
26931 Safiro
Mission Viejo, CA 92691

If your return is approved, we'll provide instructions on how and where to send your package. Please do not send items back without contacting us first, as they may not be accepted.

If you have any questions, we're always happy to help at support@fathersmark.com.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible so we can make it right.

Exchanges

We gladly accept exchanges within 60 days. To request an exchange, contact us at support@fathersmark.com, and we'll guide you through the process.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Gift cards

• Clearance or final sale items (if applicable)

If you have questions about whether your item qualifies for a return, please contact us before sending it back.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, your item must be in the same condition you received it, unworn beyond trying it on, unused, with any original tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@fathersmark.com.

Unless an item is defective, damaged, or shipped in error, return shipping costs are the responsibility of the customer.